The Benmore Family is our free membership for customers who subscribe to our newsletter. As long as you're subscribed, every order you place at benmoreknits.com will arrive in our full signature gift box, with tissue and seal — and you'll receive 10% off everything, automatically. Join free by subscribing with your email address.
Shipping is free for all New Zealand orders over $100. For orders under $100, a standard shipping rate applies.
Orders are dispatched within 24 hours of payment, unless otherwise stated on the product page.
Yes, there are two options for shipping to Australia. Standard: 18AUD or free for orders over $150AUD Express: $36AUD or $18AUD for orders over $150AUD.
Yes. We ship to North America and Asia. Unfortunately we are currently unable to ship to the United Kingdom or Europe, due to parcels being delayed at the border. We are working hard to offer this again.
No — any import duties or taxes applied at customs are the responsibility of the recipient. We recommend contacting your local customs office before ordering to get an estimate of likely costs. Please note that failure to pay import duties may result in the parcel being disposed of at the border. In this circumstance we are unable to issue a refund. If the package is returned to us untampered and in its original condition, a refund may be possible.
We're happy to offer a refund or exchange on any full-priced item that is unworn, unwashed, and undamaged, within 30 days of purchase. Returns can only be processed for orders placed directly through www.benmoreknits.com. For purchases made through one of our stockists, please contact the store directly.
Every order includes a complimentary gift card — simply add your message in the order notes at checkout. Benmore Family members receive our full signature gift box on every order, automatically — tissue and seal included. Not yet a member? It's free to join with your email address.
Premium gift wrapping and greeting cards can be added on each product page. Our signature boxes will be wrapped in your choice of beautiful Kensington Paperie wrap, with a coordinating silk bow and label.
